Terms of Service

Last updated: 2026-05-07

DRAFT — these terms are a working draft. Final lawyer-reviewed version will replace this before Hygoshop's first paying merchant signs up.

1. Acceptance

By signing up for Hygoshop or using hygoshop.com, you agree to these Terms of Service. Hygoshop is operated by HYGO Inc., a U.S. corporation ("HYGO Inc.", "we", "us", "our").

2. Service description

Hygoshop is a multi-tenant SaaS platform for AI-assisted marketing content + multi-channel commerce orchestration. Features include catalog sync from connected channels, AI-generated content via Studio, multi-platform publishing, workflow automation, and an operator marketplace. Full feature list at /features.

3. Account types

Hygoshop has three account types: Merchants (use Hygoshop to operate their store), Operators (claim and resolve tasks via the operator marketplace), and Administrators (HYGO Inc. staff). Each account type has separate rights and obligations under these terms.

4. Subscription + billing

Pricing is published at /pricing. Subscriptions are billed monthly in advance unless otherwise agreed. Annual prepay options are available.

5. Operator marketplace addendum

Operators in the Hygoshop marketplace are independent contractors, not employees of HYGO Inc. or any merchant. Operators are paid per task via Stripe Connect; HYGO Inc. deducts a platform fee from each payout. Operators are responsible for their own tax reporting in their jurisdiction.

Merchants who request operator services agree that operators may view content related to the specific task they claim (e.g. for restricted-category content review, the operator views the generated content). Operators are bound by confidentiality terms and may not share merchant content outside the scope of resolving the assigned task.

6. AI-generated content

Hygoshop's Studio generates content via third-party AI models. Generated content is subject to those models' underlying licenses (see Anthropic and OpenAI's terms). We make no warranty that generated content is original, accurate, or appropriate for your specific use; you remain responsible for reviewing and approving any content before publication.

Restricted-category content (supplements, health, financial, alcohol, firearms, regulated services) is automatically routed through human operator review before publication. You may not bypass this review by manually disabling the gate.

7. Acceptable use

You may not use Hygoshop to generate or publish content that is illegal, defamatory, harassing, fraudulent, or that violates any third-party platform's policies (e.g. Meta, TikTok, Shopify acceptable-use rules). Violations may result in account suspension or termination.

8. Connected platforms + API usage

When you connect a third-party platform (Meta, TikTok, Shopify, etc.), you authorize Hygoshop to act on your behalf within the scope of the OAuth permissions you grant. You can revoke this authorization at any time from the third-party platform's settings; revocation is recognized within 5 minutes.

9. Termination

You may cancel your subscription at any time. We may suspend or terminate accounts that violate these terms, generate fraudulent content, abuse the operator marketplace, or fail to pay subscription fees. On termination, you receive a complete data export within 7 days; data is deleted within 30 days unless legal retention applies.

10. Limitation of liability

To the maximum extent permitted by law, HYGO Inc.'s total liability is limited to the amount you've paid in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Changes to these terms

Material changes are notified by email at least 30 days before they take effect.

12. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflicts of law.

Contact

Questions about these terms: legal@hygoshop.com